Terms & Conditions
This website is owned and operated by: K-Lock.ie with a registered address at 14 Boroimhe Cedars, Fosterstown North, Swords, County Dublin, Ireland.
By using our website, which includes access through other digital platforms such as our app, you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.
How K-Lock.ie Works with Clients
2. Hours of work
K-Lock.ie is open from 8am-8pm Monday to Sunday.
3. Contacting K-Lock.ie
K-Lock.ie respects that everyone uses different platforms and works different hours. K-Lock.ie will review all emails twice a day and respond to any queries within 24/48 hours Monday to Friday. Any correspondence received through mobile, social media and other platforms will be acknowledged and responded to within 48 hours.
4. Storing Personal Data
K-Lock.ie respects confidentiality, transparency, and privacy. The client always has access to their records and can request copies of same under a Data Subject Access Request. Please note that this request should be sent to: firstname.lastname@example.org
5. Client Details
Please note that contact information that is relevant to the performance of a contract will be stored for three years at the end of the contract in order to carry out our customer service requirements. As per PSA guidelines, a record of visits to all client premises shall be kept for a minimum of three years and shall include details of the service provided and the name and PSA licence number or works number of the person(s) who provided the service. Upon expiration of the required retention period the organisation shall dispose of the relevant records in a secure and confidential manner.
6. Payment of Fees
The contract price is set out in the Quotation, which includes details of the costs we will charge for labour, materials and parts as well as any additional costs, expenses or disbursements.
The intervals at which we may invoice you in respect of the whole or an installment of the contract price are set out in the Quotation.
Notwithstanding clauses below, we may vary the contract price from the amount set out in the Quotation where we have provided services and/or supplied materials which are different or in addition to those set out in the Quotation, either at your specific request or because we have been required to complete additional work which was not anticipated at the time the Quotation was made.
If specialist materials need to be ordered, a deposit of 50% is required before any order is placed and the remaining balance is payable on completion of the work.
- not to withhold any sums due to us;
- to settle all invoices raised by us immediately upon completion of the services supplied or, if you are a business account customer, within 7 days of such completion.
Any property rights, title or ownership in any property or materials which are used by us in providing or delivering the service shall remain with us until you have made payment in full in accordance with these terms and conditions.
7. Online Orders
Once your online order with K-Lock.ie has been placed, we will send you an e-mail to confirm your order, we will use the e-mail address you provide in your order form. Please make sure you enter a valid email address. Sometimes the emails can reach your Spam/Junk Inbox, please make sure you check these. Your order can only be confirmed once your credit card has gone through and been accepted by our payment gateway (Stripe). Please note that all products and gift cards are sold only on the website.
8. Making A Complaint
If you have a genuine complaint, please contact us initially by phone stating your name, postcode and job number (if known). We would also encourage you to put your concerns in writing. If the complaint is genuine, we will endeavour to repair/rectify the fault within 72 hours at no cost to you.
Should equipment be found to be faulty, and a replacement is required, this will be done at no additional cost, and we will always replace it with an equal or higher security lock. Should you still feel that your grievance has not been dealt with in full you should contact us further.
9. Our Returns & Refunds Policy
You can return your products within 14 working days after the purchase, and you can request a refund. No products can be returned or refunded if opened.
10. Account Holders
When you set up an account with K-Lock.ie the accuracy of the information supplied remains the responsibility of the account holder. Please note that the account will remain on our servers until either you delete, amend, or use the account.
Confidentiality is an essential part of all career guidance and K-Lock.ie will at all times, operate with the highest standard of security and confidentiality.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and where you are a consumer within the meaning of section 12 of the Unfair Contract Terms act 1977, you may cancel this contract within 14 calendar days of requesting our services (or within whatever extended period we may specify in the Quotation) and shall be entitled to a full refund of any monies paid to us, less an amount representing any reasonable administration costs which we have incurred.
Any cancellation outside this period will not entitle you to a refund of any monies paid. However, you may not cancel our contract where you have requested a visit from us for urgent repairs or maintenance.
13. Termination Policy
Our agreement shall continue until the services (or any mutually agreed addition, extension or variation thereof) have been provided, or until terminated in accordance with the clauses listed below.
Without prejudice to the above, we may immediately terminate our agreement to provide the services where any of the following circumstances arise:
- you are in breach of our contract, including but not limited to your failure to make payment within the agreed timescales;
- you become insolvent or cease to carry on the whole or substantially the whole of your business.
Upon termination of our contract, you shall pay us such sums as are outstanding for work done and expenses incurred up to and including the date of the termination.
Any right to terminate our contract shall be without prejudice to any accrued rights or liabilities arising out of our contract which is in existence at the date of termination.
14. By Using Our Site You Accept These Terms
- We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
- We may make changes to our site.
- We may update and change our site from time to time.
- We may suspend or withdraw our site.
- We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
- Our site is directed to people residing in the Republic of Ireland. We do not represent that content available on or through our site is appropriate for use or available in other locations.
- If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
- If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at email@example.com.
15. Protection of Intellectual Property
The materials supplied by K-Lock.ie (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, K-Lock.ie may use examples of work they have created or businesses that they have worked with to illustrate their quality of work. Any attempt by the Customer to enter the markets that K-Lock.ie operates in after gaining possession of such educative materials will be classed as entering competition with K-Lock.ie
- a) All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on the website is owned, controlled or licensed by or to K-Lock.ie
- b) Except as expressly provided in these Terms, no part of the Site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication, distribution or for any commercial enterprise, without K-Lock.ie ’s express prior written consent.
16. Legal Advice
K-Lock.ie reserves the right to consult with their legal advisors in all cases of Court orders for access to personal records and/or all other information requests.
Where other names have been mentioned through the course of the sessions with K-Lock.ie then K-Lock.ie reserves the right to redact these names on all shared documentation.
K-Lock.ie Terms & Conditions of Service
17. Contract Of Sale
When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us. This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it.
18. Indemnification, Liability, And Limitation
The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents. In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints of this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms. You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence. For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss. Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.
19. Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.
20. Sales Of Services
If you are not a consumer, you confirm that you have the authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right but are not obligated to limit the sales of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any service at any time. In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for the purpose of the services or digital goods. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of such.
We conform to Irish and EU laws and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis. We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods. Please read our terms for cancellation and terminations earlier in this document.
22. Social Media Platforms
Communication, engagement, and actions taken through external social media platforms that we participate in are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively. You are advised to use social media platforms wisely and communicate/engage with them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
23. Data Protection, Privacy and Security
Your rights to data protection and privacy, including security over data, are very important to us. We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service. This website processes information from you as per our Privacy Statement. When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.
24. Governing Law and Disputes
This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply and the appropriate courts of the Republic of Ireland will have jurisdiction.
25. Variation Of These Terms & Conditions
We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice. Please refer to these terms when you visit the website as they may change from time to time.
In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
Waiver: The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
27. Entire Agreement
These terms and any policies or operating rules posted by us on this website or in respect to our website constitute the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.
28. Contact Information
You may contact us by e-mail at the following address: firstname.lastname@example.org.
Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them. This information should not be considered as made manifestly public for the purposes of general marketing contact.